Help new starters find procedures, tools and guidance for their role. An assistant answers from authorised documents and directs them to the right person.
The distributor recruits across several branches. An induction handbook exists, but everyday guidance is scattered across sales procedures, logistics instructions and HR documents. Managers fill the gaps in different ways. The company wants a common starting point that reflects each employee's role, branch and authorized access to internal information.
The same practical questions recur in the first few weeks, often while the assigned mentor is dealing with an urgent task. Company-wide guidance does not cover every local variation. New starters need to understand which rule applies and who can confirm it.
Define an induction pathway for one role and gather authorized documents, identifying shared rules, local variations and the people responsible for each piece of information in the corpus.
Provide source-linked answers and navigation guidance appropriate to the new starter's access rights, directing them to their mentor when the available documentation does not support a clear answer.
Have HR and managers review recurring questions, then retain approved answers in versioned reference sheets with a named owner and an explicit audience for their continued use.
The baseline and objectives are defined during scoping, then compared with pilot results.
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View detailsLet’s discuss your data, your tools and the outcome you need.
