Illustrative use case · Storage

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An IT service provider wants to offer object storage to several clients, with an understandable cost base and operating practices that remain manageable as the number of customers and environments grows.

The context

In this illustrative scenario, an MSP supports SMEs with backups, applications and archives. Each client has different data volumes and access patterns. The provider wants to build a consistent offering around storage in France, while maintaining clear arrangements for who is responsible for each task and how support is delivered.

The problem to solve

Configurations multiply and costs become difficult to allocate. An overly uniform commercial offer hides differences in usage. The team needs to verify access separation, volume reporting and the actual work required to operate and support each individual client's storage environment.

The proposed mission

  1. 01

    Define supported uses, respective responsibilities and service boundaries, then build a commercial model that includes storage, onboarding and ongoing operations for each type of client.

  2. 02

    Use a pilot to validate how storage spaces, separate credentials and volume tracking tools will work, based on the technical capabilities that are actually available.

  3. 03

    Formalise procedures for onboarding, support and client departure, then document the checks to repeat before gradually extending the offering to additional environments managed by the team.

Intended benefits

  • An offering that is easier to explain, with clearly defined uses and responsibilities.
  • Costs attributable to client environments to help inform practical and sustainable pricing decisions.
  • Shared procedures that support everyday operations and the onboarding of new managed clients.

How to measure the outcome

  • Storage cost per client
  • Time to provision service
  • Support requests per environment

The baseline and objectives are defined during scoping, then compared with pilot results.

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